FAQs
1. How can I contact you?
You can reach us via email at freshsmileofficial@gmail.com. We strive to respond to all inquiries promptly and efficiently.
2. Where are your products shipped from?
Our products are shipped direcly from out suppliers located in various countries around the world. We ensure that all items are carefully packaged and dispatched to maintain quality during transit.
3. Can I get a refund on my product?
Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item. Please contact us to initiate the process.
4. What should I do if my item is defective or damaged?
If you receive a defective or damaged item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.
5. Are there any items that cannot be returned?
Certain items cannot be returned, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please reach out to us.
6. How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, but please allow additional time for your bank or credit card company to post the refund.
7. Can I exchange my product for a different one?
The fastest way to exchange a product is to return the item you have and make a separate purchase for the new item once the return is accepted.
8. Do you offer international shipping?
Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.
9. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.
10. What payment methods do you accept?
We accept various payment methods, including major credit cards. All transactions are processed securely to ensure your information is protected.